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Hells Canyon Raft Terms and Conditions

Our Commitment to our Guests

Our hope is to run a first-class river trip.  A trip that will bring you back for more, and you will tell your friends about.  We want to make our communications about trip details, logistics, and policies clear.

CANCELLATIONS AND REFUNDS

If you find it necessary to cancel your trip, please notify us as soon as possible. You will be given a refund less the deposit if you cancel 45 days prior to departure. If cancellations are made on or after the final payment due date, no money will be refunded unless we fill the trip. In that case we will refund your payment less the deposit amount. You are welcome to find a replacement for yourself.  We recommend purchasing travel insurance.

GROUP AND CHARTER RATES
On most trips, we offer a Group Rate for groups of 10 or more.  We are also happy to arrange private charter trips. Contact us for details.

TRAVEL INSURANCE

Hells Canyon Raft does not include or sell travel insurance.  We recommend using Travel Guard. www.travelguard.com .  They have a wide range of travel insurance.

PREPARING FOR YOUR TRIP
We do our best to provide you with all kinds of great resources to prepare for your trip.  These include a packing list, reading lists, detailed itineraries and more.  All our multi-day river trips include river bags, tents, sleeping bags, and pads.  In most cases, we will even help you book a hotel room prior to and after your trip.  The reservation packet that we send you will include a detailed gear list of what you should bring.

Most of our trips are suitable for beginners.  Flexibility and adventure are a good thing to bring along.   It’s important that you understand the physical requirements for whatever trip you choose.  If you have any medical concerns, we encourage you to speak with your doctor before reserving space on a trip.

If you are planning a special event during the trip such as a birthday or anniversary, please let us know as always have a few surprises up our sleeves.  On our intake form, you can indicate any food needs you might have, and we are happy to accommodate those.

HOW TO SIGN UP
To make a reservation, please contact us by one of the following methods:
1)    Call us at 208-634-6366 – Any day from 8AM to 8PM Mountain Time.
2)    Send us an email at hcr@hellscanyonraft.com
3)    Use the Book Now tab found on our trip pages on our website.

We accept MasterCard and Visa for deposits.  When we receive your deposit, we will confirm your space and send you a confirmation packet including a suggested packing list.  Credit cards are accepted for deposits only – the balance must be paid by check.  While it is often possible to join one of our trips on short notice, space is limited, and we recommend you sign up well in advance.

DEPOSITS
The following deposit amounts are required to confirm your space(s)

  • 3 and 4-day trips – $400 per person
  • 5 and 6-day trips- $500 per person

BALANCE DUE
The balance is due 45 days prior to the launch date of your trip. If final payment is not received when due, we reserve the right to regard the reservation canceled. Reservations made after the balance due date must be paid in full at the time of booking. We reserve the right to cancel your reservation if full payment is not received by the due date.

CANCELLATIONS AND REFUNDS
If you find it necessary to cancel your trip, please notify us as soon as possible. You will be given a refund less the deposit if you cancel 45 days prior to departure. If cancellations are made on or after the final payment due date, no money will be refunded unless we fill the trip. In that case we will refund your payment less the deposit amount. You are welcome to find a replacement for yourself.

TRANSFER FEES
If you transfer from one trip to another, there is a $75 per person charge

GROUP AND CHARTER RATES
On most trips, we offer a Group Rate for groups of 10 or more.  We are also happy to arrange private charter trips. Contact us for details.

TRIP GUEST’S RESPONSIBILITY
Our guests have the responsibility to select a trip appropriate to their abilities and interests. We are happy to discuss the trip with you if you have any questions or concerns. Guests are held responsible for being in sufficiently good health to undertake the trip. Guests are also responsible for studying all pre-departure information; for bringing the appropriate clothing and equipment as detailed therein and, for acting in a manner considerate of fellow group guests.

Any person who is diabetic, epileptic, or asthmatic or has a history of heart trouble, is allergic to bee/scorpion stings or takes daily prescription drugs should include this information on the reservation form or inform our office. Trip members will also alert their guide (s) of any medical history that could become a problem on the trip. People with a history of heart trouble, pregnant women or any other potentially serious medical condition should consult their doctor before coming on a trip.

RESPONSIBILITY ~ AN IMPORTANT NOTICE
Payment of your deposit represents your acceptance of the following conditions: Hells Canyon Raft, Inc, its subsidiaries and cooperating agencies act only in the capacity of agents for the participants in all matters relating to transportation and/or all other related travel services, and assume no responsibility or liability whatsoever for injury, loss or damage to person or property, however caused, in connection with any service, including, but not limited to, that resulting directly or indirectly from acts of God, detention, irregularity, annoyance, delays and expenses arising from strikes, theft, quarantine, pilferage, force majeure, failure of any means of conveyance to arrive or depart as scheduled, government restrictions or regulations, civil disturbances, and discrepancies or changes in transit over which we have no control.

Hells Canyon Raft, Inc. reserves the right, either prior to or after departure, in its good-faith discretion and in circumstances that warrant it, to change or re-price any tour, trip, or expedition.  This includes the possibility of moving to a different river or river segment due to extreme water conditions, forest fires, road closures and/or acts of God.
If we are not able to provide a substitute trip, river, or altered itinerary and must cancel the departure completely, you will be refunded in full. Refunds are limited to the amount actually paid to Hells Canyon Raft, Inc.

Hells Canyon Raft reserved the right to cancel trips that are below the trip minimum, 4 people. All trip members will be notified a minimum of 30 days before the trip departs and will receive a full refund.

In the event of trip cancellation, Hells Canyon Raft is not responsible for additional expenses incurred by trip members, such as penalties incurred through the purchase of non-refundable airline tickets, medical expenses and passport and visa fees.

PERMITTING AGENCIES
Hells Canyon Raft, Inc., is proud to be an Equal Opportunity recreation service provider under separate permits from the U.S. Forest Service and Bureau of Land Management, National Park Service, and Idaho and Washington State Parks.  These permits allow us to provide services and access to some of America’s most astounding resources that might otherwise be inaccessible to most members of the public.

Hells Canyon Raft Inc. operates under special use permits granted by the Bureau of Land Management. Also operated under a special use permit granted by the U.S. National Forest Service on the: Salmon and the Hells Canyon National Recreation Area, Wallowa-Whitman National Forest.

All our operations and facilities are operated on a non-discriminatory basis.

“The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual’s income is derived from any public assistance program.  (Not all prohibited bases apply to all programs.)  Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA’s TARGET Center at (202) 720-2600 (voice and TDD).  To file a complaint of discrimination, write to USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, DC  20250-9410, or call (800) 795-3272 (voice) or (202) 720-6382 (TDD).  USDA is an equal opportunity provider and employer.”

Hells Canyon Raft, Inc. is bonded and fully licensed by the states of Idaho and Oregon. We are members of: America Outdoors; Idaho Outfitters and Guides Association